Terms and Conditions

Terms of use of this website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of delivery of goods from this website

Delivery times are calculated in working days – i.e. Monday to Friday inclusive. If you order after 1.30pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.

We aim to deliver within 5 working days but this may increase during busy periods. Please allow up to 28 days before reporting non-delivery of your purchase.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for New Year Sale deliveries and deliveries to Scottish islands.

Low value items are sent by Royal Mail first class post. More valuable items are sent recorded delivery using Royal Mail or other couriers. We cannot guarantee the use of any particular courier.

If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.

Regrettably, we are unable to guarantee delivery on any specific day.

Because you ordered online, you get free delivery. If we’ve accepted your order before 1.30pm we’ll try our best to get everything on its way to you within two working days and in the unlikely event that it isn’t possible, we’ll be sure to contact you as soon as possible to keep you in the know.

For your security, we can only deliver to your home address. This needs to match the address of the card you’ll be using.

It’s also easy to keep track of your order. You can follow its progress online with our couriers as they’ll also send you tracking details when it’s on its way.

If you placed an order with us more than seven days ago and still haven’t received your delivery, please call 01425 284000.


Delivery time/costs

Free standard UK delivery on all orders (2-5 working days.)

Upgraded next day delivery can be selected at an additional charge of £4.95.

Terms of cancellation and returns of goods bought from this website

You can cancel your purchase at any time either before or up to 7 days after delivery by:

  • Following the “Returns” instructions in your delivery documentation;
  • E-mailing us at customerservices@kondor.co.uk
  • Phoning us on 01425 284000 – please have your order reference number and delivery details to hand;
  • Writing to KitSound Returns Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL.

You can cancel your purchase at any time either before or up to 14 days after delivery providing the items you return meet the following criteria:

The product must be complete, including packaging, instructions, accessories and any free items.

The product, packaging and any associated items must be returned in an unused “as new” condition.

Sealed packaging, including any box or software seals must not be opened.

Proof of purchase must be supplied, showing the date of purchase.

Please supply a written note, explaining the fault and why the product is being returned.

Please note that due to hygiene reasons we cannot accept headphones, earphones or Bluetooth headset returns, unless they are faulty.

You will receive a full refund; however you must pay the cost of return. We cannot cancel your purchase when:

  • The seal has been broken on any software including games;
  • The goods were a special order to your specification.


Return policy

The following are guidelines. Wherever possible we will respond to your individual circumstances.

All KitSound products come with a 1 year warranty and may be returned if faulty to Kondor. Please contact our administration customerservice@kondor.co.uk.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be: in otherwise “as new” condition; and complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please phone Customer Service on 01425 284000 (08:30 to 17:30 customerservices@kondor.co.uk Monday to Friday).

Please return the product to KitSound Customer Services Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL. Or phone on 01425 284000 (8.30am to 5.30pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK.

If a CD, DVD or other software is faulty under guarantee we will happily exchange it for the same title or refund your money. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. Non-rechargeable batteries) the guarantee period is three months from delivery.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge.



Return address

KitSound Returns Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL

Product Warranty

All products undergo stringent quality control testing. They are warranted to be free from material defects when you return the product in accordance with this warranty and our instructions. This warranty applies to normal use for the intended purpose of the product, under normal conditions. This warranty does not cover damages resulting from improper installation, accidents, abuse, misuse or improper care nor does it cover minor cosmetic damages due to normal “wear and tear” of the product including the breaking or cracking of the product with regards to screen protectors. We reserve the right to make changes in design, materials and specifications without obligation to notify any individual or entity.

If the product fails under normal usage, please contact us for instructions on how to return the defective product. Be sure to have your proof of purchase on hand; return requests cannot be processed without proof of purchase. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we find the product to be defective in materials or workmanship, we will at our option and at no cost repair or replace the defective product with the same or a comparable product on a commercially reasonable efforts basis. In no event shall our liability exceed the price paid for the product.

This warranty does not cover, and we will not have any liability to you for, any incidental or consequential damages caused by using the product. This warranty gives you specific legal rights. You may have other rights depending on where you live.

We make no other warranty regarding the products, and we disclaim all other warranties, express, statutory or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or arising from course of dealing or trade usage. This constitutes your sole and exclusive remedy, and our sole and exclusive liability, for breach of this warranty.