Shipping

What Shipping Methods Are Available?

Standard Free Shipping automatically applies to all orders and is sent via Royal Mail. Express Shipping is an optional chargeable extra and is sent via DPD. Both methods can be tracked and delivery is recorded. With DPD you will be sent a tracking code, with Royal Mail you will need to contact us to track your item.

Do You Ship Internationally?

Currently we do not support international shipping. We are based in the UK but do ship to Rep.Ireland also.

How Long Will It Take To Get My Package?

Standard Free Shipping takes 3-5 business days to arrive. Express Shipping takes 1-2 business days to arrive. Please note that nothing is delivered on Saturdays or Sundays and these days are discounted from the expected arrival time. We do not process any orders between the hours of 5pm on a Fri, through to 9am on a Monday, or on public holidays.

Payment

What Payment Methods Are Accepted?

We accept payments securely by debit and credit cards, or via your PayPal account. Card payments are processed over a 128bit encrypted channel to SagePay’s payment gateway. Just look for the green lock in your browser to show the connection is secure.

Is Buying On-Line Safe?

Your transaction is completely secure, when using our card payment terminal or PayPal the payment information is sent directly to our payment processor via a secure connection (https), we do not actually receive any of your payment details and your details cannot be intercepted by hackers.

Orders & Returns

How do I place an Order?

To place an order online, simply navigate to the page for product(s) you are interest in and click the ‘Add to Cart’ button. You will be presented with the option to review your basket or checkout straight away. Enter your details and complete the transaction. You will be notified if the order is successful.

How Can I Cancel Or Change My Order?

During the working week, orders can be processed and despatched within an hour or two, in that time you are able to cancel an order by visiting the order page (see footer menu) and choosing to cancel the order. Alternatively you can contact customer services via the support page and quote the order number asking for a cancellation. If your order is despatched before your cancellation request is received, you will need to wait for the item to arrive then use the free returns system and send it back, but do not open the item.

Do I need an account to place an order?

You do not need an account to place an order, but without creating an account you can’t access the account page and manage your orders. You do not need an account to return an item.

How Do I Track My Order?

Orders sent on Standard Free Shipping can be tracked by our customer services team if you raise a ticket with them. Express Shipping items can be tracked via the tracking reference sent you by DPD. If you have any questions about arrival time, please ask our customer services team.

How Can I Return a Product?

Visit the Returns page and follow the simple instructions to initiate a return. Please be aware that returns can take 7-14 working days to process due to shipping and administration. Returns are free and you will incur no costs processing a return.

KitSound Voice One Speaker

Looking for frequent questions on the KitSound Voice One? Click the link below.

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